In the event that you are not satisfied with your purchase, Prestige Homeware will be happy to issue a refund for any product returned in its original packaging and in pristine condition within a 30-day time-frame.
We can only accept the return of opened items if they are faulty.
All we ask is that you get in touch with us at firstname.lastname@example.org within 30 days of your purchase and state the reason for return.
We regret that the return delivery charge is not refundable in the instance that the customer has simply changed their mind about the product.
In the unlikely event that you have been sent the wrong product, we will refund the return postage back to you. Please send the product(s) back to us and we will dispatch the correct product and credit the postage for you.
Unfortunately, we are unable to honour any refunds outside of our 30-day policy.
In the unlikely event that your goods have arrived damaged, please report this on the same day of receipt to allow us to claim against out couriers. Please email email@example.com and provide photographic evidence to support your claim. Damaged items or parts will be replaced by us at no extra cost to you.
Prestige Homeware has a dedicated Quality control Team to ensure that all goods are checked before dispatch. However, if for any reason the product you have received is faulty please let us know as soon as possible at firstname.lastname@example.org and we will send out a replacement to you promptly. We will also issue a credit for the postage of the faulty goods back to us.
All goods should be returned (in suitable packaging if not the original) to:
Unit 1b, 142 Johnson Street, Southall, Middlesex, UB2 5FD, United Kingdom
All complaints and disputes should be addressed to email@example.com, a response will be sent to you within 48 hours and will advise you on the course of action being taken to resolve the issue at question.
Kindly note, once a refund has been approved, the funds will process by the original payment method and can take 3-5 business days to appear in the customer’s account.
As stated on the website.